What do you do when volunteers quit?

March 12, 2012 — Leave a comment

Whether you’re in ministry 100 years or 1 year, it’s bound to happen. You get stopped in the hall, or you get a phone call to let you know that a volunteer is leaving your team. In that moment, your first thought is, “Who can I get to fill that spot and how quickly can I get them?” However, there are a couple other steps to consider before you plug a new person in.

1. Do an Exit Interview
It doesn’t matter why their leaving your team, those volunteers have valuable insight and a freedom to share it. As the volunteer is leaving the team, it is a great opportunity to ask them about their experiences—good and bad. They will most likely share honest impressions that can be greatly beneficial you as a leader. An exit interview also shows value to that volunteer by allowing them to give input and evaluation to the ministry team.

2. Evaluate the Rest of the Team
Is there someone already on the team that can do this job? If so, would it be a good move for the team? There have been several times that a small group leader has left the team and a replacement was right under my nose. There are substitutes and assistant leaders in your ministry that may be ready to take the plunge into a full time role. Before you put it in the bulletin or stand on stage to announce the opening, consider those that are already on your team.

3. Take the Opportunity to Fill In
If you are able to find a replacement for a departing volunteer before the following Sunday, let me know how you do it! Most times, the process takes a little while longer. In that waiting period, take the opportunity, if possible, to substitute for that position. I have found that putting myself “in the trenches” can really help me to better understand what my team members need.

4. Celebrate the Volunteer that is Leaving (and do it publicly)
I am guilty of not doing this one enough. When a volunteer leaves, we focus on replacement, not celebration. The few times that I have paused to celebrate the volunteer have been great experiences. Celebrating the volunteer shows them and the other volunteers that their service is invaluable. Praising and celebrating a volunteer in front of their peers, especially those that are leaving on a sour note, gives them a lasting memory that is positive and encouraging.

5. Prayerfully Seek the Person to Fill the Position
Ministry is a beast that must be fed. As you read this, you’re thinking, “This is all nice, but Sunday’s coming!” I know that feeling very well. You need someone to plug the hole, and you need them now. Let me encourage you to spend more time seeking God and who He has for the position than you do actually searching for that person. You can run out and find the first willing body that feels sorry for your predicament, but it’s much healthier for you and your team to find a replacement that has been called and ordained by God for that position.

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